Refund policy

At Bom & Bow, we strive to deliver high-quality products. However, if you are not fully satisfied, please review our refund policy below:

1. Returns

   We accept returns only in case of damaged, defective, or incorrect products.

2. Return Request

   To request a return, please contact us within 48 hours of delivery with clear images of the product.

3. Eligibility

- Product must be unused and in original packaging

- Return request must be approved by our team

4. Refunds

   Once the returned product is received and inspected, the refund will be processed within 5–7 business days to the original payment method.

5. Non-Returnable Items

   Due to hygiene reasons, used hair accessories are not eligible for return.

6. Cancellation

   Orders can be cancelled only before dispatch.

7. Contact

   For any return or refund queries, contact us at: bomandbow03@gmail.com